Here's a story about that time a client with a privacy initiative almost skipped SalesForce as a system to include in its search for PII – "because it doesn’t have any private information in it"! Note the word ALMOST!--Steve Weissman...

Selecting an information solution can be one of the most challenging and time-consuming parts of any governance initiative because a number of factors nearly instantly muddy the waters. For example:•  There are simply way too many ...

Hear about the time a client asked help installing a culture of governance at his company because, as much as he tried to play Good Cop, “I’m not really getting anywhere.” Turns out he needed a Bad Cop as well – or at least the spectre of one.<...

No conversation about information is complete without talking about data quality. This is especially critical when it comes to AI, of which so much is expected, because – as is true everywhere – you have to put good stuff IN if you want to get ...

Imagine you have a piece of paper and you’re going to peel the information off the page. Why? Because it's the INFORMATION that has the value. The fact that it happens to be on a piece of paper or a disk or hard drive doesn't matter. It's the i...

A lot has been said – much of it by me – about the enormous opportunity AI has to propel records and information professionals into the heart of their organizations’ data-related discussions and deployments. After all, it can be only as effecti...

One of my go-to pop references is the scene in the 1991 movie City Slickers where Jack Palance tells Billy Crystal that the secret of life is One Thing. The catch, Palance says, is that we have to figure out what that One Thing is for ourselves...

That time a client knew how much the siloed nature of its information was costing it in terms of operational time, money, and efficiency, but didn’t know how or where to start its improvement program.Here’s what we did to help.

That time when a client had boxes of paper records all over the place – to the point where the fire marshal ordered it all to be moved so people could get out in an emergency. Here’s what we did to help.

Effectively propagating our messages of information governance goodness is one of your biggest and most important challenges, whether you're trying to get your programs moving in the first place or reinforce the successes you’ve already had.&nb...

People-related issues require people-centered responses. So when the folks in your organization resist your information governance efforts, make it personal by addressing the usual challenges of politics, baggage, and religion. 

As information professionals, we deal daily with a mass of details and endless internal politicking. But it’s vital that we always remember that there are PEOPLE at the end of our workstreams who are affected by what we do. My thought is to cre...

Organization not moving fast enough for you regarding information governance? Or getting off the schneid at all? Join me and long-time infogov professional Rich Lauwers as we discuss all manner of points to make in order to foment success where...

When it comes to making the business case for information governance, we need to seek tangible, readily-understood, administrative and operating costs that our sound information disciplines can reduce. The familiar arguments that things will ge...

Hey guess what? If you're an information governance or records professional, you are foundational to the success of AI in your organization. All you have to do is keep doing you. 

Information governance issues like findability, retention, compliance, and privacy don’t stand still … they either get better or they get worse, and they don’t get better on their own. Chances are, you know have to do SOMETHING, but haven’t yet...

In the realm of information, where accuracy's paramount,You find vetted truths, a reliable account.Content is deleted, storage space freed,Records disposed of, no longer in need.Sensitive data, you guard with care,Comp...

 If you or your organization is looking to rationalize the need for information governance, this composite tale should help make the case by speaking to several of the most common risks associated with standing pat – as well as tips for re...

If you’ve talked your information governance strategy up for months, got what you thought was a clear go-ahead, and upon starting got so much push-back that you couldn’t do ANYTHING … here’s something to remember that may let you to move forwar...